The Agency selected IMSolutions (IMS) to implement and launch PRISM throughout the NOAA community. Our team played multiple key roles in getting the project off the ground, beginning with being an active participant in strategic planning and leading the Early Adopter Program, which gathered intel from nearly 200 test users from NOAA’s diverse community to define requirements. This input also identified a full range of use-case scenarios and related test scripts that were captured in the project plan. IMS defined a robust communication structure that included setting up regular meeting and email cadences with continuous updates on the project progress. We drafted clear communications regarding the launch that was distributed throughout the Agency.

Our team was the primary point of contact for the project team, stakeholders, and users. We managed the high volume of inquiries and feedback generated during the implementation period, designing processes to capture, organize, and track requests for assistance such as establishing and monitoring the SDA service inbox where we processed requests for ticket escalation of critical issues. We participated in application testing to verify system functionality prior to deployment and collaborated closely with system developers to address complex technical problems.

To further enhance operational efficiency, IMS developed a dashboard that modernized and automated routine reporting tasks, significantly reducing report generation time and human error. These efforts improved the availability of real-time and scheduled data for NOAA’s acquisition workforce, enabling faster data delivery and increasing the data’s integrity. SDA and IMS worked collaboratively to meet aggressive timelines and deliver high-quality results under demanding and uncertain conditions.